Refund policy
At Giufashop, we take pride in offering high-quality merchandise inspired by our music. We want you to be fully satisfied with your purchase. Please read our refund policy carefully.
1. Eligibility for Refunds
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Refunds are available for products that are defective, damaged during shipping, or incorrect items sent.
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All refund requests must be submitted within 14 days of receiving the product.
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Products must be returned in their original condition, unused, and with all original packaging and tags.
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Customized or personalized merchandise (e.g., designs printed specifically for your order) cannot be refunded.
2. How to Request a Refund
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To request a refund, contact our support team through the contact form on our website or via email at info@giufashop.com.
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Include your order number, a description of the issue, and photos if applicable.
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Our team will review your request and provide instructions for returning the item.
3. Refund Processing
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.
4. Exchanges
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If you received a defective or incorrect item, we can offer an exchange for the same product.
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Exchanges must also be requested within 14 days of receiving the product.
5. Non-Refundable Items
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Custom or personalized merchandise
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Items damaged after delivery due to customer misuse
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Products returned without original packaging or in a used condition
6. Contact Us
If you have any questions about our refund policy or need assistance, please contact:
Email: info@giufashop.com
Address: Giufà Merchandising, Sicily, Italy